Your order, if placed by 3:00 PM EST will ship out same day unless an "out of our control" business disruption would prevent us from doing so. In that case your order would be sent out on our daily pick-up the following business day.
All orders will have tracking uploaded the very second we print the label to fulfill the order. Sometimes this can happen a few days ahead of a release. Don't worry, this is just us prepping for fulfillment.
We receive daily pick-ups Mon-Fri from our partnered carriers.
No returns or refunds can be granted while a package is in transit. You must wait until that package is received by you to start the process. We can be reached by phone or e-mail as given in our "Contact - Us" page.