We have a 3-day return policy. Which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@smokeandmirrorshobby.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@smokeandmirrorshobby.com.
Damages and issues
Please inspect your order upon reception of it and contact us immediately if the item is defective, damaged or if you receive the wrong item. If the package has been damaged by the carrier, please still reach out to us and notify us about the issue. This way we can evaluate the issue and help to make it right.
Exceptions / Non-returnable items
- Any items opened are non-returnable and there will be no exceptions to this.
- All sealed items are manufactured with the intent to open the item. As such these products may contain minor cosmetic imperfections. Such items with manufacturer issues are not returnable (ie. loose wrapping, wrapping with normal holes, weak glue on flaps, etc). These are normal issues. Obviously, there are abnormal conditions and those will be reviewed on a case by case basis.
- Any items that are for a customer's "sealed" collection that doesn't meet their expectations. Please leave a note on your order (there is spot for this prior to checkout) indicating it is for your collection. Or reach out to us before we ship it and we can take care of it for you. If you would still like to exchange the item and are willing to pay the shipping both ways we can accommodate you (given that we still have stock).
Exchanges
Once your exchange has been approved we will send out the replacement item once the item that is being returned has been physically received back to us.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. All refunds are subject to deductions of shipping costs to return the item/s and the processing fee of the transaction itself.
Botting Refund Policy
In the event we have caught a purchase being made with a bot: we will refund the purchase immediately after our review is complete. For each order placed after the first, a 10% restocking fee will be deducted from that order when we process the refund again.
Cancellation/Return Fee
All order cancellations/returns are subject to up to a 3.6% processing charge being applied to the refund.
